Shipping and Returns

Shipping

All in-stock retail orders are scheduled to ship the next business day. There may be unforeseen delays in shipping due to COVID-19. Most orders will ship via USPS. Shipping time is 2-5 days or otherwise selected shipping method. Bulk and custom order shipping time will vary. Shipping times on some bulk items may exceed 6 weeks from time of payment. Bulk and custom orders are fulfilled into the order they are received.

 

Returns

All sales are final. We may accept returns for product damaged in transit.

 

ALL VAPE CARTRIDGE PURCHASES ARE FINAL & NON-REFUNDABLE. THERE ARE NO EXCEPTIONS TO THIS RULE. IF YOU HAVE QUESTIONS, REACH OUT TO CUSTOMER SERVICE AT INFO@SPYGLASSCBD.COM BEFORE MAKING YOUR PURCHASE.

 

For all refund issues pertaining to orders made via spyglasswellness.com we encourage you to contact us via email at info@spyglasscbd.com

 

We do not handle refunds for purchases made at independent retail locations. If you purchased a spyglass wellness product at a retail location, or through a website other than spyglasswellness.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.

 

If you purchased from www.spyglasswellness.com and something is wrong with your purchase you may be entitled to a refund. Refunds are not guaranteed. You will need to send back the unused portion of your product before being issued a refund or exchange. A restocking fee may apply. While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.

 

If a product arrives damaged and unusable you must notify us the day of product arrival via phone or email at info@spyglasscbd.com. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to info@spyglasscbd.com with the your order number on the subject line like: DAMAGED PRODUCT – ORDER #(Insert your order number)

 

In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner then otherwise available, you will be responsible for the difference between the higher and lower shipping rates.

 

We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.

 

Exchanges: To be eligible for an exchange, you must first email us within 3 days of receiving the product at info@spyglasscbd.com to alert us of the damage. All damaged product must be returned to us. Upon receipt of the damaged product, we will ship out a replacement.

 

Shipping: To return your product, you should contact us prior to receive a return shipping label.

Lost or Stolen Packages: spyglass wellnessis not responsible for lost or stolen packages confirmed to be delivered to the shipping address listed above. Upon inquiry, spyglass wellnesswill confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.